Terms & conditions

These conditions apply to orders made through Karmarando and form part of the sales contract together with the pre-contractual information, order confirmation and the specific conditions indicated in the product or service card.

Karmarando The professional person who concludes the single sales contract must be identified in the applicable pre-contractual information and in the relevant tax documentation. If the complete identity of the seller is not visible before the order, do not complete the purchase and ask the Customer Service.

To make a purchase you must be at least 18 years old and the legal capacity necessary to conclude the contract. You must provide correct, up-to-date and sufficient data for billing, payment and delivery.

You are responsible for the confidentiality of credentials and activities carried out through your profile, unless you have unauthorized use that is not attributable to you. We may request reasonable checks when necessary to prevent fraud, errors or abusive use.

The essential characteristics of the product, the size, quantity, price and destination are indicated in the relative sheet. Images have a representative function and, especially for natural or craft products, normal variations in color, shape, size, Cut or look.

Each item must be used exclusively according to the destination indicated in the card, label or packaging. A product expressly indicated as not intended for human consumption must not be ingested or used for food, therapeutic or clinical purposes.

For cultural, botanical, traditional information and general warnings, see also Disclaimer.

The prices applicable are those displayed on the site at the time of order. The price of the products, the applicable taxes, the delivery costs and any additional costs that may be determined in advance are indicated before the order is sent.

Any optional services or additional costs require a customer's express choice. A clear material error in the price does not oblige the sale to a manifestly incorrect amount: In this case, the customer is informed and can confirm the purchase at the correct price or obtain the cancellation and refund of what is already paid.

Before sending the order, you can check and correct the data entered. The final checkout action must make it clear that the order entails a payment obligation.

After receiving the order, a confirmation of lasting support is sent or made available with essential information. The order may be refused or canceled when the product is not available, the payment is not authorized, there are reasonable indicators of fraud, the sale or shipment is not permitted or a substantial technical error occurred. If a payment has already been received and the order cannot be made, the amount due is refunded.

Payment methods available are those shown in checkout. Some payments are processed by specialized lenders who receive the data necessary to authorize and account for the transaction according to their own terms and information.

The order may remain suspended until the payment is authorized or registered properly. Any refunds are made according to the law and, as a rule, by the same means of payment used for the purchase, unless otherwise agreed or technical impossibility.

The methods, costs and delivery estimates available for the address indicated are shown during the purchase. Unless a different agreed deadline for sales to consumers in the European Union, delivery must be made within the time limit provided for in the applicable legislation.

The customer must provide a complete and correct address and collaborate when the carrier requires information necessary to deliver. In dealing with consumers, the risk of loss or damage remains at the expense of the seller until the delivery to the customer or third party designated by him, except for cases provided for by law.

For international shipments, additional data or documents may be required only when it is actually necessary for customs, import or regulatory compliance. where the authority of the country of destination is dependent on the recipient, according to the applicable legislation.

If you purchase as a remote consumer, you are entitled to withdraw from the contract within 14 days without giving a reason, except for the exceptions provided for by law. For goods, the term normally decorates from the day when you or a third designated by you, other than the carrier, acquires physical possession of the good.

To exercise the withdrawal, it is sufficient to communicate inequivocally the decision within the applicable period. After the notice, the goods must be returned in the terms provided for by law. The customer only responds to the decrease in value resulting from over-handling that is necessary to establish the nature, characteristics and functioning of the good.

When the page Conditions of return recognizes a more favourable commercial period, for example up to 30 days for certain articles, this benefit is added and does not reduce the minimum legal right.

Excluding from the right of withdrawal shall apply only when the conditions laid down by law are actually applied. goods that risk deteriorating or expiring quickly and sealed goods that do not lend themselves to be returned for hygienic or health protection reasons when the seal was opened after delivery.

The simple membership of an article in a commercial, botanical or natural category is not enough to eliminate the right of withdrawal: the possible exception must be legally applicable to the concrete and communicated product in a clear way.

When the withdrawal is validly exercised, the refund is made within the time limits provided by the law. The seller may retain the refund until the receipt of the goods or until the customer proves that he has returned them, if this is permitted by applicable legislation.

Direct return charges remain at the customer’s expense when the customer has been notified before the purchase, unless the seller has chosen to support them. the additional costs resulting from the choice of a delivery mode more expensive than the standard proposed may be excluded from the refund.

Consumers of the European Union benefit from the legal guarantee of compliance provided for by applicable legislation. two years from delivery, by remaining any more favourable national protection.

If a product has a lack of conformity, the customer may exercise the remedies provided by law, including repair or replacement, and when the conditions are met, price reduction or contract termination. A manufacturer's trade warranty does not replace or reduce the legal warranty due to the seller.

Trademarks, layouts, original texts, photographs, graphics, cataloguing and other content of the site are protected by applicable rights, unless a specific content expressly contains a different license.

It is forbidden to use the site unlawfully, interfere with its operation, attempt unauthorized access, systematically extract data or reuse content as permitted by law or express permission.

The site may be temporarily unavailable for maintenance, security, updates or technical reasons. We try to maintain correct information and availability, but a material error or interruption cannot be excluded at all.

No clause in these conditions limits or excludes rights, guarantees or liability that cannot be excluded by law. Any limitations of liability apply only within the limits permitted by applicable legislation and do not preclude any undue protection of the consumer.

Personal data required for registration, orders, payments, delivery, assistance and fulfillment are processed according to thePrivacy and cookies policy. Marketing preferences and any unnecessary tracking tools follow the legal basis and the consent rules described in the information.

The version of the conditions in force applies for each order when the contract is concluded.

The applicable law and forum shall be determined on the basis of the relevant subject and rules. If you purchase as a consumer, the imperative safeguards recognized by the country of residence remain firm and the rules on jurisdiction which cannot be ruled out contractually.

Before you start a dispute, you can contact the Customer Service to try a solution. The authorities, the protection bodies and the extrajudicial resolution instruments provided for by applicable law are available.